How can I pay my assessment?
You can pay through the Owner Portal using ACH (bank draft), debit/credit card, or a one-time bank transfer. You may also mail a check or set up bill-pay through your bank. To view all options for payment of your assessments visit http://eclipsecommunities.com/payments.

Where do I mail checks or set up bank bill-pay?
Mail checks to: Eclipse Community Management, PO Box 98083, Phoenix, AZ 85038. Include your account number and property address on the check or bill-pay memo.

Can I set up automatic payments?
Yes. In the portal, you can enroll in Auto-Draft or schedule payments so they process on or near the due date. ACH usually avoids card fees and posts quickly.

What if I’m having trouble paying?
Contact us early if you anticipate difficulty. We’ll review your community’s policy and discuss any available short-term options.

How do I submit an improvement request?
Submit an Architectural Improvement Application through the Requests page of the Eclipse Owner Portal. Include dimensions, materials, colors, location, and supporting documents like photos or sketches to speed review.

When will I get a decision?
Most requests are reviewed within 30 days, though timing depends on the project and your governing documents. Wait for written approval before beginning work.

What if I already made changes?
Work completed without approval may result in fines or required removal at your expense. Submit an application as soon as possible so we can help resolve it.

How do annual budgets affect my dues?
Each year your Board adopts a budget that covers daily operations and funds reserves for long-term repairs. If dues change, the updated amount appears in your portal and on your next statement.

Why are reserves important?
Reserves provide funding for large projects such as roofs, paving, or amenities. Healthy reserves reduce the chance of special assessments and help maintain property values.

How do I stay informed?
Check your portal for announcements, read community newsletters and emails, and look for posted meeting notices. We also share surveys and reminders to keep everyone connected.

How do I contact management?
Submit a Request in the Eclipse Owner Portal for the fastest response. All requests are logged and tracked until completed.

How are violations handled?
We perform site visits on a routine basis. If an issue is found, you’ll receive a courtesy notice with details on what must be corrected.

What is the process?
First a courtesy notice, then a formal letter if not resolved. Fines or hearings may follow depending on your governing documents. The goal is consistent, voluntary compliance.

Can I appeal?
Yes. Follow the instructions in your notice to submit a written appeal by the deadline.

How often does the Board meet and can I attend?
Boards usually meet monthly or quarterly. You may attend regular meetings except executive sessions, which are limited to certain topics. Annual Owner Meetings are held once a year.

Can I attend virtually?
Many communities offer hybrid or virtual options. Check your portal announcements or meeting notice for details.

What can I do within the Eclipse Owner Portal?
You can view your balance, make payments, update contact information, submit and track service requests and architectural applications, download governing documents, and see community announcements.

How to change your password:
Use the “Forgot Password” link on the login page, or log in to the portal and go to your profile/account settings to update your password.

How to update your contact information and communication preferences:
In the portal, open your profile or account settings to update your email, phone, mailing address, and notification preferences.

How to access and download your account statement:
Go to the Billing or Account section of the portal, open your account history or statements, and use the download or print option.

How to review status of your recently submitted requests:
Open the Requests or My Items section in the portal to see open and closed requests, messages, and status updates.

How are vendors chosen?
We request proposals from qualified contractors, review their licensing and insurance, and present options to your Board for their decision. We also welcome your vendor recommendations.

You can register as a vendor via our website at https://eclipsecommunities.com/vendor.

How do elections work?
Elections follow your governing documents and Ohio law. Notices, candidate forms, and voting instructions are provided in advance. Keep an eye out for announcements related to nominations and voting procedures for your association.

Can I run for the Board?
If you are an owner in good standing, you are generally eligible. Submit your candidate form by the deadline listed in your election notice.